PRIVACY POLICY

HASSCONSULT REAL ESTATE LTD PRIVACY STATEMENT

Information covered by this Statement

This Privacy Statement applies to all Personal Information collected and processed by HassConsult Real Estate Ltd (“we”, “our”, or “us”) through our websites, digital platforms, applications, and any other online or offline interactions where this statement is displayed or referenced or which link to our Privacy Policy. We are committed to protecting your privacy and handling your data in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the Kenya Data Protection Act (DPA), 2019.

Information concerning HassConsult Real Estate Ltd can be found on https://www.hassconsult.com.

By using the HassConsult Real Estate Ltd websites, mobile applications and/or services or otherwise providing your Personal Information to HassConsult Real Estate Ltd, you agree to the collection, use and sharing of your information in accordance with this Privacy Statement and our full Privacy Policy. Please read this Privacy Statement carefully. If you have any questions in respect of this statement or our use of personal data, you can contact us through our contact details which can be found at https://www.hassconsult.com/contactus.

Personal information is information, or any combination of separate pieces of information, that could be used to identify you.

PURPOSE OF COLLECTING AND PROCESSING PERSONAL INFORMATION

We may collect your Personal Information from a variety of sources to deliver our services, fulfill contractual or legal obligations, and enhance user experience. This includes information we collect directly from you, information we collect automatically when you visit our sites or other digital services, view our online content or use our mobile applications or other services, and information we collect about you from other sources.

INFORMATION WE COLLECT DIRECTLY FROM YOU

We collect Personal Information directly from you when you choose to engage with us through our platforms or services. This includes when you: participate in our offers and programs, contact us via phone, email, chat, or social media; fill out forms on our website or mobile applications; participate in promotions, surveys, or feedback requests; or otherwise provide information directly to us.

The following are examples of information we may collect directly from you:

Name
Email address
Postal address
Residential address
Telephone and/or fax number
Billing and payment history
Demographic information
Recordings when you call our customer service line
Any other information you choose to provide

INFORMATION GATHERED THROUGH SITE INTERACTION

We use cookies and other technologies to collect information when you visit our sites, view our online advertisements or promotions, The following are examples of information we may collect with these technologies:

Information about your device browser and operating system.
IP address.
Web pages you view.
Links you click.
HassConsult Real Estate Ltd emails you open.

HOW HASSCONSULT REAL ESTATE LTD USES THIS INFORMATION

We use the information we collect to provide you products, offers and services, to deliver to your advertisements, offers or other content tailored to your interests. The following are examples of how we may use the information we collect:

Answer your questions or respond to your requests.
Develop new products and services.
Send you email and/or direct mailer messages with information about HassConsult Real Estate Ltd brands and other content we think may be of interest to you.
Telephone you about HassConsult Real Estate Ltd brands and other content we think may be of interest to you.
Personalize your experience on our websites by presenting products and information tailored to you.

INFORMATION SHARING

The success of our business depends on your trust, and we do not sell to or share your Personal Information with marketers outside of HassConsult Real Estate Ltd unless you consent to such sharing. We share your Personal Information within HassConsult Real Estate Ltd and as described in this statement.

THIRD-PARTY SERVICE PROVIDERS

We engage third-party service providers to perform a variety of business operations on our behalf. In so doing, we may share your Personal Information with these service providers, as well as with professional advisers, regulators or law enforcement authorities (where required or permitted by law). We provide these parties with only the Personal Information necessary to carry out their specific functions or obligations.

For example, we may rely on third parties to:

Fulfil your service requests and answer your questions.
Host our sites and deliver our email or other communications.
Analyse our data, sometimes combined with data from other sources, to send you communications.
Conduct research and analyse data to improve our products, services and websites.
Provide legal, accounting, or other professional advisory services.
Comply with applicable legal or regulatory obligations or respond to lawful requests.
Perform other services that we request.

DATA SECURITY AND PERSONAL INFORMATION RETENTION

We implement appropriate technical and organizational security measures to protect Personal Information from unauthorized access, alteration, loss, or disclosure. We will retain Personal Information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law, unless a longer retention period is required.

YOUR RIGHTS

You may have rights under applicable laws to:
Request access to the Personal Information we hold about you.
Request correction or deletion of your data.
Object to or restrict certain processing.
Withdraw your consent where processing is based on consent.
Request portability of your data to another service provider.
Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at hello@hassconsult.com. We will respond within the timeframe required by law.

PLEASE NOTE:

EMAIL COMMUNICATIONS: You can stop receiving promotional email messages from HassConsult Real Estate Ltd by following the opt-out instructions provided in any such message you receive.

TELEPHONE MARKETING & MOBILE TEXT MESSAGES: You can stop receiving telephone marketing calls and mobile text messages by either telling us when we call you or text you, or you can call us on +254 709 479 000 or email us on hello@hassconsult.com to opt out.

We will honour your request to stop receiving promotional emails and text from HassConsult Real Estate Ltd. However, we may continue to send you service-related communications. We may retain your information for record keeping purposes to ensure we respect your request not to send certain types of messages.